At Elisoya, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our policies below to ensure a smooth process for returns, refunds, and cancellations.

Return Policy

We accept product returns within 30 days of the delivery date under the following conditions:

• The item doesn’t match the description.
• You received the wrong item.
• The product is damaged or defective.

To qualify, items must be unused, in their original condition, and include all tags and packaging.

Return Process

Returning your purchase is simple and convenient. You can choose from the following options:

By Mail:

• Contact our customer support at contact@elisoya.com to request a return.
• We will provide you with detailed instructions and a return authorization number.

In-Store:

• Visit one of our stores with the item and your proof of purchase or receipt.
• Our staff will assist you in completing the return.

Fees for Returns

We do not charge any fees for processing returns. However, customers are responsible for any shipping expenses incurred when sending items back via mail.

Refund Policy

Once your return is received and inspected, we’ll initiate your refund. Refunds will be issued to the same payment method used during checkout. Please allow 1-2 business days for the refund to reflect in your account.

Cancellation Policy

Orders can be canceled as long as they have not yet been shipped. Once your order is in transit, cancellations are no longer possible.

To cancel an order, please contact our support team immediately at contact@elisoya.com.

Thank you for choosing Elisoya! Your satisfaction is important to us, and we’re here to help with any issues regarding your purchase.

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Elisoya
Elevating Home Decoration Since 2023