FAQs

Here, you’ll find answers to common questions about our products, services, and policies. If your question isn’t listed, feel free to contact us for further assistance.

General Information

Q: What is Elisoya?
A: Elisoya is an online store specializing in premium home decoration products since 2023. We are dedicated to helping customers create beautiful and personalized living spaces.

Q: How can I contact Elisoya?
A: You can contact us via email at [email protected] or visit us at:
In the United States: 4534 Lizzy Dr, Dallas, TX 75211
In the United Kingdom: 248 Tennal Road, Birmingham, England, B32 2HJ

Orders and Payment

Q: What payment methods do you accept?
A: We accept payments through PayPal, which supports major credit and debit cards.

Q: How can I cancel my order?
A: Orders can be canceled before they are shipped by contacting our customer service team at [email protected].

Q: Are there any additional fees or taxes?
A: No. All applicable taxes and duties are covered by Elisoya, ensuring a transparent pricing experience.

Shipping

Q: How long does it take to process my order?
A: Orders are processed and prepared for shipment within 2-4 business days.

Q: How long does shipping take?
A: Once dispatched, delivery typically takes 2-4 business days.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.

Q: Which shipping carriers do you use?
A: We work with USPS, FedEx to ensure safe and timely deliveries.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of the delivery date, provided items are in new, unused condition with original tags and packaging. Returns are accepted for the following reasons:

  • The item is not as described.
  • The wrong item was received.
  • The item is damaged or defective.

Q: How can I return an item?
A:

  • By Mail: Contact us at [email protected] to initiate a return.
  • In-Store: Bring the item and proof of purchase to one of our stores.

Q: Is there a return fee?
A: No, we do not charge return fees, but customers are responsible for shipping costs when mailing returns.

Q: How will I receive my refund?
A: Refunds are issued to the original payment method after inspecting the returned item. Allow 1-2 business days for the refund to appear.

Privacy and Security

Q: How does Elisoya protect my personal information?
A: We use advanced security measures, including encryption and access controls, to protect your data. For details, refer to our Privacy Policy.

Q: Do you use cookies on your website?
A: Yes, we use cookies to improve your experience, remember your preferences, and enhance our services. You can disable cookies in your browser settings, but some features may be affected.

Legal

Q: How can I file a DMCA report?
A: If you believe your copyrighted work has been infringed, please follow the procedure outlined on our DMCA Report page to file a report.

Q: What are your terms of service?
A: By using our website and services, you agree to our Terms of Service. Please review them carefully before making a purchase.

If you have further questions, don’t hesitate to contact us. We’re here to help!

Thank you for choosing Elisoya.

Elisoya
Elevating Home Decoration Since 2023